Blog posts : "General"
Matt Jones, Chief Operating Officer interview with WICY January 13, 2021
Alice Hyde Chief Operating Officer Matt Jones discusses the current state of New York State’s COVID-19 vaccine rollout
Read the full article at youtube.com…
Filled under Videos
Curated by Chief Operating Officer Blog
https://coo.science/matt-jones-chief-operating-officer-interview-with…
Leading Through VUCA: CEOs Focus On Culture
In part 1 of this two-part series, six corporate leaders shared how they were using culture—and a set of clearly articulated and shared corporate values—to guide them through the pandemic. Below are the leadership strategies they found most helpful, and the lessons they’ve learned along the way. Co…
People Problems
People Problems
Not long ago I was speaking to a good friend of mine about micro businesses and some of the inherent and common problems that are not acknowledged. Suffice to say that there are too many to list here but the one that seems to be among the chief issues appears to be “people problems”…
Customer Service Revisited
Originally published at https://www.linkedin.com/pulse/customer-service-revisited-kamyar-shah
Published on March 18, 2016
Customer is the king or so we have been told. But is it really true? It depends on who you ask.
Much like everything else in business customer service and its respective impact…
Your shop doesnҴ have a shopkeeper
Originally published at :https://www.linkedin.com/pulse/your-shop-doesnt-have-shopkeeper-kamyar-shah
Published on December 29, 2015
Can you imagine having a brick-and-mortar business and leaving it open but unattended? Day in and day out customers walking in and evaluating your merchandise. Som…
Three Anti-Racism Resources for Thinking Differently During Black History Month
At Ketchum, we are a passionate group of media consumers—the value we bring to our clients is fueled by a voracious appetite for reading, watching, listening and learning. So last year, in the wake of George Floyd’s murder and other developments shining a light on systemic racism in America, one of …
Basics About SaaS 101
So, what is SaaS 101? That’s a good question and the answer goes a long way. SaaS stands for Software as a Service. This technology-based approach to the business enables organizations to deliver applications and services via the Internet. The popularity of these solutions is growing, just as the In…
Get Comfortable Being Uncomfortable with EEO-1 Report Workforce Diversity Data
Over the past several months, you may have seen headlines in top-tier business media about companies releasing workforce diversity data. In some instances, these companies shared the data in tandem with new representation commitments. Some companies have boldly connected their commitments to execut…
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